Privacy Policy

Vet Easy Inc. provides VetEasy, a veterinary reference and calculator app. This policy explains the information handled by the app and its service providers.

Accounts and subscriptions

When you sign in with Google or Apple, we use your account identifier and the profile information your provider supplies, such as your name and email address, to create and manage your VetEasy account. Your sign-in provider also processes authentication information under its own privacy policy. Google sign-in may process account contact information, device identifiers, technical usage information and an approximate location inferred from your IP address to operate and protect sign-in. Some of this information stays with the sign-in provider rather than being supplied to VetEasy.

When you purchase or restore a subscription, we process transaction identifiers, purchase verification information and subscription status to verify access, restore purchases, prevent duplicate or fraudulent claims, and address billing issues. Apple or Google handles the payment checkout. VetEasy does not receive your payment-card number.

Your app content and cloud backup

Calculations and custom drug, protocol and treatment data are stored in the app's local database. If you choose cloud backup, a compressed, encrypted copy of your VetEasy database is sent to our AWS service so you can back up and restore your content. Account identifiers authorize access to your backup. Cloud backup is optional.

Crash reporting and usage information

We use Firebase Crashlytics to diagnose crashes and improve reliability. Reports can include crash traces, technical app and device information, and installation identifiers.

Older app versions use Google Analytics for app interactions, subscription events, account properties and approximate geography derived from IP addresses. VetEasy version 2.1.3 build 49 deactivates the app's Firebase usage Analytics collection and removes the name and email Analytics calls. This change does not remotely disable Analytics in older installations or erase previously collected records. Authentication, subscription verification and crash reporting continue to operate.

VetEasy does not request precise GPS location. Approximate location may be processed by sign-in and older Analytics services as described above.

Service providers and advertising

We use Google/Firebase for authentication, payment verification and crash reporting, AWS for cloud backups, and Apple and Google for store subscriptions. They process information needed for those services. Data sent between VetEasy and its backend services is encrypted in transit.

We do not use customer or Analytics data for targeted advertising, share it with data brokers, or link it to Google Ads or Google Signals.

Account deletion and retention

To delete your account within VetEasy, open the side menu from the Home screen, select Data Control, and follow the Delete Account prompts. You can also request deletion without the app by emailing contact@veteasyapp.com. See Account deletion for the information needed to verify your request.

We process verified deletion requests within 30 days. Your VetEasy sign-in account, associated profile and cloud backup will be deleted. Purchase records are retained for five years after account deletion for tax purposes. Account deletion does not delete your Google or Apple account, and does not itself cancel store subscriptions. Manage subscription renewals through the store where you subscribed.

Contact

For privacy questions or deletion requests, contact contact@veteasyapp.com. Do not send passwords or payment-card details.

Vet Easy Inc. · Updated 11 September 2026